The terms and conditions below apply for bookings made by an individual, private person and travel agency, unless a special agreement has been made. The Silver Birch Resort reserves the right to apply special terms and conditions that differ from these in case of public holidays, special events, seasonality or additional services requiring so and to adapt/change rates.
When booking accommodation in the resort your name, address, telephone number, arrival- and departure time and method of payment are required. An accommodation booking is binding once it has been confirmed in writing and you have received a booking confirmation number. The resort is entitled to apply different kinds of rules such as booking fee or credit card guarantee to secure the booking.
Online bookings must be paid in full by credit / debit card. The customer is responsible for having the receipt and reading description / itinerary and booking terms. Once you have completed the payment, make sure you return to the confirmation page of your booking. If you do not return to this confirmation page, it is possible that the booking will not be completed. Silver Birch Resort is not responsible for a failed booking. If you don’t get the booking confirmation and the receipt to the email address, you must contact Silver Birch Resort as soon as possible.
Silver Birch Resort accepts the most common credit/debit cards. The resort is not obliged to accept foreign currency, vouchers, checks or credit/debit cards unless the resort has volunteered to do so.
When making a booking through the sales office, the customer gets an invoice or payment link. The deposit payment of 30% will be due 90 days before your stay and 70% payment invoice will be due 30 days before the commence of the stay, (60 days before the commence of the stay for bookings during the 01.12.24-30.1.25), (non-refundable).
If the booking is made less than 30 days before the commence of the stay (less than 60 days before the commence of the stay for bookings during the 01.12.24-30.1.25), the final invoice will be due three (3) days after the booking has been made (non-refundable). Silver Birch resort is not responsible for any currency discrepancy.
If we receive your cancellation notification more than 30 days before the start of your stay (more than 60 days before the start of your stay for bookings during the 01.12.24-30.1.25), we will refund the amount paid. If we receive your notification less than 30 days prior to your arrival (less than 60 days prior to your arrival for bookings during the 01.12.24-30.1.25), the total amount will be charged.
A cancellation becomes valid immediately when Silver Birch Resort receives the information about the cancellation in writing. If you want to change your booking, the new arrangements will constitute an entirely new booking. Leaving the invoice unpaid is not regarded as being a valid cancellation. Silver Birch Resort is not responsible for any currency discrepancy. It is highly recommended for the customer to have a valid travel insurance in case of sudden need to cancel the booking.
Silver birch Resort reserves the rights to cancel the booking in case of Force Majeure or other reasons out of Silver Birch Resorts’ control, such as, for example, fire and/or water damages in the booked accommodation or construction delays. In this case, we will notify you of the cancellation immediately and refund the total amount paid. Also, if a customer does not pay his booking fees or other fees at an agreed date, Silver Birch Resort has the right to cancel the booking.
Your accommodation will be at your disposal from 16.00 on your arrival day till 11.00 on your departure day. For security reasons, only the staff and persons registered at the reception may use the facilities in the rooms. Visitors are not allowed in the rooms and other facilities. In case you lose the key, the personnel have the right to charge you the cost of a replacement key. The personnel have the right to charge you € 50 – in case you forget the key inside the accommodation, and he/she needs to drive specifically to the house to let you in.
At Silver Birch Resort, we follow good habits and order rules. We reserve the right to break the contract and stop providing services to guests, if they are in violation of the house rules or if they disturb other visitors with their behavior. However, you must pay for the cost of your accommodation and the additional services that you have subscribed to, and you cannot claim a refund already paid.
The customer must pay all damages of the apartment or its property happening during the stay. Smoking is strictly forbidden in our facilities and houses. In case of smoking in the accommodation, Silver Birch Resort will charge a cleaning fee of minimum € 500.
Only guests, registered at the reception, are allowed to use the accommodation. Pets are not allowed in the accommodation.
All complaints and appeals concerning the condition of the accommodation must be presented immediately when such becomes apparent during the stay. If the faults are not taken care of during the stay, a written appeal must be made to Silver Birch Resort within a week after the stay. If the customer and Silver Birch Resort cannot find an agreement in the dispute, the customer can contact the consumers’ complaint board of Finland and the disputes will be settled in the District Court of Lapland. The contract is governed by Finnish law.
Silver Birch Resort is not responsible for possible harm or expenses caused by the forces of nature, pandemics, epidemics or diseases in Finland or the travel destination of the guest, wars in any country, travel restrictions between countries due to e.g. pandemics, insects, voles or unexpected weather changes causing frozen or snowy windows, construction works in neighbor building sites, or problems caused by a third party like water-, electricity-, or TV network interruption.